Technological innovations in payments offers convenience and security at point-of-sale for both merchants and customers.

It should be noted that when designing payments devices, it must serve for the benefit of all sectors of the community. Good news is that,  AusPayNet is developing industry guidelines to ensure that touchscreen devices are easily accessible to those living with disability.

Fair Access for All

Andy White, AusPayNet CEO, explained, "Our role is to drive collaboration across the payments industry that benefits all Australians, including those with a range of disabilities. We want to ensure that the payments system is as accessible and inclusive as it can possibly be.”

Better understanding the challenges

This initiative by AusPayNet is supported by a working group comprising a cross-section of member organisations including financial institutions and technology providers. Their extensive consultation involved  seeking information from people with lived experience of disability as well as peak industry advocacy bodies for people with disability to better understand the challenges they face and their needs done through workshops, one-on-one interview, an online survey with over 250 stakeholders taking part. 

Five guiding principles for inclusivity

The development of these guiding principles will assist in the assessment, procurement and design of touchscreen payment devices:

  • Embed accessibility into payment projects
  • Make equity and inclusion fundamental
  • Overlay security and privacy as critical factors
  • Consider the end-to-end user experience
  • Work to increase accessibility capability and awareness

The above-mentioned five-guiding principles will become the basis of the new guidelines for secure and accessible PIN entry on touchscreen devices. Importantly, the new guidelines align with the Australian Banking Association’s Every Customer Counts – Accessibility Principles for Banking Services and with other relevant frameworks including the Principles of Universal Design.

Source: Australian Payments Network


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